FREQUENTLY ASKED QUESTIONS

Here, you will find detailed information to help guide your purchasing decisions, understand our products and services, and ensure you get the best experience possible with our brand.

What is my size?

To ensure you select the correct size for your UMBERTO ˣ LUCE shoes, we invite you to follow our video guide on how to measure your foot. Find it here: Size Guide.

Yes, UMBERTO ˣ LUCE has over 20 distributors around the world where you can try and purchase our products. Check the list of distributors at Stockist.

Visit www.umbertoluce.com to discover our current promotions, including the option to pay in 3 or 6 interest-free installments with Visa, MasterCard, and American Express credit cards via PayPal or MercadoPago.

Thank you for your patience. Our products are made to order, which can take from 3 to 8 weeks. If you wish to know the current status of your order, please write to us HERE and provide your order number or the email associated with the purchase.

Our products come with a lifetime warranty for manufacturing defects only on models with the EVERYDAY, RIDER, and SPECIAL RIDER attributes. Covered defects include:


  • Sole detachment or breakage.
  • Stitching defects.
  • Component detachment such as pullers and eyelets.
  • Defects in leather and other materials.

If you need to make this warranty effective, please write to us HERE  and provide your order number, email, model, size, and photographs of the defect.

If your footwear does not fit well or you wish to make a return, UMBERTO ˣ LUCE offers size exchanges and returns at no cost. To make this warranty valid, you have 14 days after receiving your product. Contact us by writing HERE  and providing your order number for more details.


To process your invoice, we need the following information: order number, proof of tax status, and use of CFDI. Send this information to [email protected]. We only invoice orders made within the seame month.


The time to manufacture our products varies from 4 to 8 weeks, depending on the complexity of the order. More information at Manufacturing Process.


We offer the option to personalize your footwear with initials or special details for $50 USD. For special customizations, there may be an additional charge, and restrictions may apply to the return policy.


To keep your footwear in the best condition, follow our care guide at Shoe Care.


D3O® is an advanced protective material used in our products to ensure maximum safety. Learn more about D3O® at What is D3O®.


We accept payments via credit and debit cards, PayPal, and for Mexico offer interest-free months options through Mercado Pago and PayPal. We also accept bank deposits and transfers.


Bank Details for Transfers:

  • Bank: Banorte
  • Account Holder: Humberto Manuel Luce Gómez
  • CLABE: 072225010223272874
  • Account: 102232787
  • Card: 4915663076303511

To make a purchase, follow these steps:


  1. Select your product and size.
  2. Add it to your cart.
  3. Choose the payment option.
  4. Enter your shipping and payment details.
  5. Verify and finalize your purchase.

To create an account at UMBERTO ˣ LUCE, go to Customer Registration and enter the requested information.


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