FREQUENTLY ASKED QUESTIONS
Here, you will find detailed information to help guide your purchasing decisions, understand our products and services, and ensure you get the best experience possible with our brand.
What is my size?
To ensure you select the correct size for your UMBERTO ˣ LUCE shoes, we invite you to follow our video guide on how to measure your foot. Find it here: Size Guide.
Do you have physical stores?
Yes, UMBERTO ˣ LUCE has over 20 distributors around the world where you can try and purchase our products. Check the list of distributors at Stockist.
Do You Offer Interest-Free Installments?
Yes, we offer interest-free installments through Mercado Pago. When you select this payment method in the shopping cart, you will be redirected to the Mercado Pago payment platform.
Depending on the credit card you use (Visa, MasterCard, or American Express), the available interest-free installment options at the time of purchase will be displayed.Dependiendo de la tarjeta de crédito que utilices (Visa, MasterCard o American Express), se te mostrarán las opciones de meses sin intereses disponibles al momento de realizar la compra.
Payment Methods
We accept payments via credit and debit cards, PayPal, and for Mexico offer interest-free months options through Mercado Pago and PayPal. We also accept bank deposits and transfers.
Bank Details for Transfers:
- Bank: Banorte
- Account Holder: Humberto Manuel Luce Gómez
- CLABE : 072 225 01277704763 4
- Cuenta: 127770476
RIDE+ WORRY- Warranty
Our products come with a lifetime warranty for manufacturing defects only on models with the EVERYDAY, RIDER, and SPECIAL RIDER attributes. Covered defects include:
- Sole detachment or breakage.
- Stitching defects.
- Component detachment such as pullers and eyelets.
- Defects in leather and other materials.
If you need to make a warranty claim, please check the detailsHERE and follow the steps provided.
Promotions and discounts
Visit www.umbertoluce.com to discover our current promotions, including the option to pay in 3 or 6 interest-free installments with Visa, MasterCard, and American Express credit cards via PayPal or MercadoPago.
Where is my order?
Thank you for your patience. Our products are made to order, which can take from 3 to 8 weeks. If you wish to know the current status of your order, please write to us HERE and provide your order number or the email associated with the purchase.
Size change or returns
If your footwear does not fit well or you wish to make a return, UMBERTO ˣ LUCE offers size exchanges and returns at no cost. To make this warranty valid, you have 14 days after receiving your product. Contact us by writing HERE and providing your order number for more details.
Mexican Invoicing
For Mexican customers, UMBERTO ˣ LUCE offers the option to issue Digital Tax Receipts via Internet (CFDI) for purchases made within the same calendar month. It is essential that the invoice request be submitted within the month in which the purchase was made, as we will not be able to generate invoices outside of this timeframe.
To request your invoice, please send the following information to [email protected]:
- RFC (Registro Federal de Contribuyentes)
- Legal Name
- Fiscal Purpose
- Fiscal Regime
- Order Number
Please ensure that the information provided is complete and accurate when requesting your invoice, as we will not be able to make any modifications once it has been issued.
Manufacturing Time
The time to manufacture our products varies from 4 to 8 weeks, depending on the complexity of the order. More information at Manufacturing Process.
Shoe Customization
We offer the option to personalize your footwear with initials or special details for $50 USD. For special customizations, there may be an additional charge, and restrictions may apply to the return policy.
What is D3O®?
D3O® is an advanced protective material used in our products to ensure maximum safety. Learn more about D3O® at What is D3O®.
Purchase Process
To make a purchase, follow these steps:
- Select your product and size.
- Add it to your cart.
- Choose the payment option.
- Enter your shipping and payment details.
- Verify and finalize your purchase.
How do I register?
To create an account at UMBERTO ˣ LUCE, go to Customer Registration and enter the requested information.
CAN'T FIND ANSWARE IN OUR FAQs?
No worries! Write to us, and we'll be happy to assist you.