As an official online distributor of UMBERTO LUCE, we guarantee for the authenticity of our products.
If you need our help to make your purchases, choose the right size and fitting or arrange a return, please contact us by e-mail at:
If you need to contact us by telephone, please call at +52 477 380 0259.
We tried to do our best to display the colors of our products on this website. But since computer monitors vary, we cannot guarantee that your computer’s monitor will display colors accurately.
Save your shipping, billing address and contact information for making next purchases faster.
Registered customers who have previously purchased from us will be the first to benefit from future special offers.
In case you would prefer your personal data not to be used for marketing purposes, simply inform us by post, fax or email at [email protected] Upon receipt of your notice, we will only use, process and transmit your data in order to process your order. Your information will not be used for any other purpose.
We do not forward your personal data to third parties except with regard to our payment service subcontractor, which requires the transfer of data to process the order. The scope of the data transfer is restricted to the required minimum.
Like many other websites, we use ‘cookie’ technology to collect website usage data in order to improve our services to you and to make our web shop user-friendlier. Most Internet browsers accept cookies automatically. You can set your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
All the prices published on this website and on the final invoices are in US dollar.
For US customers: All prices listed on this website are in US dollar and don’t include Tax, shipping costs or any import duties, customs and local sales taxes imposed by your country.
For non-US customers: All prices listed on this website are in US dollar, and don’t include VAT, shipping costs or any import duties, customs and local sales taxes imposed by your country.
Items must be returned new and unused. Make sure you return all items that have been shipped to you along with the shoes: original box, and shoe laces, If it’s the case.
All returns must have a Return Number provided by us at your request. This number is helping us to identify your return when it arrives at our warehouse. Unidentified returns may be shipped back to the sender.
The shipment costs for returning merchandise must be covered by you. In cases of warranty, we refund a limited amount of the customer’s return shipping costs. (See our Refund Policy.)
From the moment you have received your package and until it arrives back to our warehouse, you are fully responsible for the merchandise. If your return gets lost or it is damaged in transit, you are liable for the value of the items and, therefore, you will not be refunded.
Within 24 hours you will receive your Return Number and all necessary documents and instructions for returning your products.
For all customers : All parcels sent back to us must be accompanied by the necessary customs documentation. This documentation, which we will send to you along with the Return Number. Returns without proper customs documentation will not be cleared by the Mexican Customs and will therefore be refused and returned to you.
UMBERTO LUCE (Warehouse)
Av Zapateros 302-A
Fracc. Industrial Obregón 37290
León Gto. México
The necessary time for the amount to show on your card account depends on your credit card company. Please contact your card issuer for this information.
Refunds for Products:
In case of a successful return, the value of the merchandise will be fully refunded to you.
If the merchandise has been deteriorated while in your possession, you will be asked for compensation. All shoes must be tried on a carpeted surface. Shoes that are returned with marked soles or other visible signs of wearing may not be accepted and sent back to the customer.
Refunds for Shipping:
For returns from all countries: we don’t refund your initial shipping costs, independently of the shipping method you have opted for.
For all returns: We do not refund any of your expenses for returning your purchases, neither for transportation, nor for packaging etc.
For returns of faulty goods: If your claim is accepted, we refund the entire value of the merchandise and the shipping costs equivalent to Standard Postal Service.
Any losses that are caused by currency fluctuations will not be refunded.
We do not refund any taxes, customs duties and charges claimed by the Customs Authorities of your country. However, if you have paid these duties and wish to claim them back, please contact your local Customs Office.
To return the first purchased item, please request for a Return Number and specify on the form, in the ‘Comments’ field, that you wish to exchange the size and specify the new size you opt for.
Please note that his free of shipping charges service is only provided one time for one item. In case we don’t have your designated size in stock or we will not restock it within an acceptable time period, we will refund you under the regular conditions for Returns.
Important information: Please take into consideration that if you are based outside the Mexico territories, you might have to pay taxes and duties on the exchange item.